Touchpoint 4#1 - Eat, Sleep, Play

Service Design Network | SDN Jesse Grimes Jeff Howard Birgit Mager Craig LaRosa Marc Stickdorn


Touchpoint 4#1 - Eat, Sleep, Play

Touchpoint 4#1 - Eat, Sleep, Play

  • Title: Touchpoint 4#1 - Eat, Sleep, Play
  • Author: Service Design Network | SDN Jesse Grimes Jeff Howard Birgit Mager Craig LaRosa Marc Stickdorn
  • ISBN: null
  • Page: 436
  • Format: Kindle Edition



Touchpoint Vol 4 No 1 takes an in depth look at the centuries old focus on customer experience in the hospitality, tourism, food and leisure industries We present and examine services that aim to fulfill the basic human needs of eating, sleeping and playing In this issue, the hotel experience is perhaps a predictable inclusion its touchpoints such as booking, check inTouchpoint Vol 4 No 1 takes an in depth look at the centuries old focus on customer experience in the hospitality, tourism, food and leisure industries We present and examine services that aim to fulfill the basic human needs of eating, sleeping and playing In this issue, the hotel experience is perhaps a predictable inclusion its touchpoints such as booking, check in, lobbies as well as toiletries, amenities and dining need to be carefully orchestrated But we re not solely focused on hotels this time around Other industries and venues are also constantly working to improve their customer experiences, including airlines, public libraries and museums The Eat and Play themes of our issue are also not overlooked, with interesting articles about sustainable eating habits, game theory and game design


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    Published :2019-01-24T15:04:30+00:00